Pureed Diet Customer Satisfaction Survey
During my clinical rotation at Scripps Health, I learned that patients on pureed diet can have decreased appetite and food intake due to the specific texture of their meals and thus become more prone to nutritional risks. To investigate the acceptability of the pureed diet served at the two Scripps Mercy hospitals (San Diego and Chula Vista), I conducted a customer satisfaction survey using the pre-existing survey form provided by the Food and Nutrition Department. This survey asked patients to assess the pureed diet from a variety of aspects, such as appearance and flavor. I carried out the survey through in-person interviews. A total of 7 patients, or their family members, were interviewed. I utilized my critical thinking skills to analyze customer replies and formulate relevant suggestions for improvement. Later on, I was informed that one of my suggestions has been adopted by the Chula Vista hospital. Please take a look at the full report by clicking on the following link.